If you are not entirely happy with your purchase at The Lux Portal, you may return the items for a full refund or exchange within 7 days of receiving your goods, provided; the price & security tag has not been removed, has not been worn and is in its original packaging.
Please ensure that all extras (dust bags, locks, belts, boxes, etc.)are returned.
You will be responsible for paying for your own shipping costs when returning the item.
Once we have received the item, we will inspect it and notify you immediately on the status of your return after inspection.
Please package the items to ensure protection of the goods you are returning.
If the return is approved, we will initiate a refund on your credit card (or original method of payment)
Returns may be shipped to:
P.O BOX 209